Do you ever hang up on people? Isn't that such a rude thing to do?
I do it all too often.
Take this morning, for instance. I was on the phone with a customer service rep from Visa. He was actually the original rep's supervisor. I had requested him because the first rep appeared to be not the sharpest Crayon in the box. He repeated that my problem was 'unfornuate' about 12 times in a 2 minute span.
The supervisor comes on and pretty much echos what Moron #1 had told me and apologizes for the 'unfortunate' situation. That word must be in the Visa training manual. "Use the word 'unfortunate' and the customer will feel that you sympathize with them." Not this customer. I was just pissed.
I was so frustrated after a while. There were long moments of silence on the other end of the phone after my comments to him, where he just said nothing and I was wondering if he went out for pizza or something. So I just hung up.
I used to feel guilty doing this, but not so much anymore. Like when I receive really bad 'customer service' or when salespeople call and won't take one 'no', but have to wait for you to turn them down 3 or more times.
Rude? Maybe, but so be it. Unfortunate, isn't it?
So, are you a hanger upper?